What if my order is missing something?
Please do not throw away anything, including the packaging of the order and the packing list inside, and contact the shipping agent and us.
Which shipping companies do you use?
We use all major carriers and local express partners. During checkout, you will be asked to select a shipping method.
The item I want to buy is out of stock. What do I do?
If it is out of stock, you can click on the arrival notification, and we will notify you by email when it is in stock. Or you can chat with us online for arrival time.
How long will it take to receive my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas delivery may take 7-16 days. Delivery details will be provided in your confirmation email.
What should I do if I forget my password?
If you have forgotten your password, click Forgot Password when logging in. Please enter your email address, and we will send you a password reset request email; please click the reset link in the email to reset your password.